Refund and Returns Policy
Granny Smiths
3 St James Street, Taunton, Somerset, TA1 1JH
Phone: 01823 259669
Email: [email protected] / [email protected]
At Granny Smiths, we take pride in providing our customers with the freshest fruit and vegetables. If you are not completely satisfied with your purchase, we are happy to offer a returns and refunds policy to ensure you receive the quality you expect.
In-Store Returns
If you have purchased an item that does not meet your expectations, such as:
- A product that has gone off within a couple of days of purchase
- A fruit or vegetable that appears fresh on the outside but is bad inside when cut open
You may return the item in-store at your next visit. If returning the item is not convenient, you can take a clear photo and show it to us in-store for review.
We will offer either a replacement or a refund for the affected item. Returns must be made within 7 days of purchase.
Online Orders & Collection Issues
All online orders are collected in-store. If an item you have ordered is unavailable on the day of collection, we will either:
- Offer a replacement with a similar item (subject to availability)
- Provide a refund for the unavailable item
Refunds will be processed using the same payment method used for the purchase.
Storage & Product Care
To help preserve the freshness of your fruit and vegetables, we recommend:
- Storing perishable items in the refrigerator where appropriate
- Keeping produce in a cool, dry place away from direct sunlight
Proper storage can help extend the shelf life of fresh produce.
Refund Process
Refunds will be issued to the original payment method within a few days of approval. If you have any concerns about a return or refund, please contact us at 01823 259669 or email [email protected].
Thank you for shopping with Granny Smiths. We appreciate your support and look forward to serving you fresh, high-quality produce!
